InboxJobTracker — Support

Email: support@whaleproduction.com
Include the mailbox type (Gmail or Outlook) and what you saw. Please do not send the contents of your mail — it is not needed to answer anything below.

Gmail will not sign in

Gmail refuses ordinary passwords from apps. You need an app password: turn on 2-Step Verification in your Google account, then create one at myaccount.google.com/apppasswords and use that instead. It looks like four groups of four letters.

Connecting Outlook

Outlook.com no longer allows app passwords, so the app signs in through Microsoft instead. There is nothing to set up: Connect a mailbox → Outlook → Sign in with Microsoft. Microsoft's own page opens, you sign in there, and the app never sees your password.

The consent screen asks for two things. Read your mail is what the app uses. Maintain access to data you have given access to is Microsoft's wording for staying signed in without asking you every hour; it grants nothing further, as that screen itself says. The app cannot send, move or delete mail, because it never asked for permission to.

You can revoke it whenever you like at account.microsoft.com → Privacy → Apps and services.

A work or school account may be refused if your organisation requires an administrator to approve outside apps. That is their policy and nothing the app can change; a personal Outlook.com account is unaffected.

Nothing appears after a scan

The app only files mail that is an employer answering an application. Job alerts, newsletters, recruiter cold pitches and sign-in codes are deliberately excluded. If your applications are older than the scan window, widen it in Settings — the default reads the last 90 days.

The Needs review screen is empty, or the AI does nothing

That usually means the rules settled everything, which is the normal case. Needs review — the checklist button at the top of the Applications screen — carries a count when something is waiting for you; no count means nothing is. Inside it, the line under the title says how many messages are still to be analyzed.

A verdict is wrong

Open the application, tap the ⋯ beside any stage and choose the right one. Your answer outranks both the rules and the AI, and is never overwritten by a later scan.

Managing or cancelling the subscription

iPhone Settings → your name → Subscriptions. Cancelling switches off the renewal; the subscription keeps working until the period you have paid for ends, and the app's Settings shows the date. Reading your mailbox, the rules, the statistics and the search continue to work either way.

What a subscription adds

Two things: an AI second opinion on the messages the rules cannot call, and the whole list. Without one, the Applications screen shows your twenty most recent applications and exports those; the rest are still scanned, classified and kept, and appear the moment a subscription starts.

A second scan says “no new mail” when something arrived

Scans read only new mail by default, and a message that is not an employer answering an application — a newsletter, a job alert, a note you sent yourself — is read and then not filed, so the applications list does not change. The scan line says how many messages were new either way. To read the whole window again, turn off Scan only new mail in Settings.

Deleting your data

Settings → Erase history removes the classified messages from the device. Deleting the app removes everything it stored, including the mailbox credentials in the Keychain.


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